Policies

Refund Policy

At Pilates Aura we strive to meet the needs of all of our clients.  If you are not satisfied with our service, we would be happy to provide a refund of the remaining balance of   the package you purchased, minus the classes you attended at the $15/class rate, and a nominal processing fee of $15. Valid only during the active month of the plan.  Please contact us at info@pilatesaura.com.

 

Account Hold:

In today’s ever changing world we understand that your life situations may change.  We would be happy to freeze your account for your choice of 30 to 60 days. Please contact us at info@pilatesaura.com to let us know how we can support you.  We kindly request that you provide us with at least 3 working days notice when putting a hold on your account.